Client: Orwell Housing Association
Case Study: Housing Association Cleaning Services in South and East England
Established in 1963, Orwell Housing Association has a long and proud history of providing high-quality, safe housing for thousands of people in East Anglia.
Today the association provides housing, support and care services for over 7,000 residents and employs over 500 staff.
Services provided to OHA include:
- Void cleans
- Post-tenancy cleans
- Property maintenance
- Window cleaning
- Bin cleaning
With Monthind’s acquisition of A Klass Clean in 2013 came a major new legacy contract with Orwell Housing Association. The responsibilities and opportunities afforded by the OHA contract made it a top priority for Monthind Clean.
High-quality, reliable cleaning services are valued by tenants and housing associations alike – ensuring properties and their surroundings are visually and hygienically clean. But a good cleaning service must also be cost-effective and flexible enough to adapt to an association’s ever-changing needs.
Areas we cover
Monthind Clean provides contract cleaning services across the East of England, covering areas including Cambridgeshire, Essex, Norfolk, and Suffolk.
To contact our head office, give us a call on 01206 215300.
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Over the past two years, Monthind’s connection with OHA has grown stronger, underpinned by a great working relationship between Mike Penman, Head of Responsive Repairs at OHA, and Monthind’s Business Manager, John Nugent – along with their respective teams. Monthind now provides essential cleaning services to OHA properties across North Essex and Suffolk – particularly in Ipswich, Bury St Edmunds and Felixstowe.
Given the complexity of legacy pricing structures, Monthind designed a new, all-encompassing costing approach, based on a matrix provided by OHA. The result was easier cost projections for the housing association.
Initially, Monthind’s services for OHA focussed on void cleans and post-tenancy cleans – services designed to restore a property back to a clean and presentable condition for incoming tenants. In order to quickly evaluate what level of clean was required for a given property, new bronze, silver, and gold cleaning levels were introduced – saving the OHA time and money.
The services provided to OHA by Monthind have grown to include Bin Cleaning and most recent window Cleaning, managed by Simon Howes and his Specialist Trained Teams.
Mike Penman, Orwell Housing Association has spoken about the importance of “The benefits to OHA of working with a service provider such as Monthind are professional, well-trained staff who are led by a management team willing to go the extra mile to deliver solutions on a daily basis.” Mike Penman, Orwell Housing Association
When it comes to working with housing associations, Monthind Clean delivers an unrivalled level of expertise and experience. To learn more about our flexible, cost-effective and superior housing association cleaning services in the south and east of England, get in touch today.