Over the past two years, Monthind’s connection with OHA has grown stronger, underpinned by a great working relationship between Mike Penman, Head of Responsive Repairs at OHA, and Monthind’s Business Manager, John Nugent – along with their respective teams. Monthind now provides essential cleaning services to OHA properties across North Essex and Suffolk – particularly in Ipswich, Bury St Edmunds and Felixstowe.
Given the complexity of legacy pricing structures, Monthind designed a new, all-encompassing costing approach, based on a matrix provided by OHA. The result was easier cost projections for the housing association.
Initially, Monthind’s services for OHA focussed on void cleans and post-tenancy cleans – services designed to restore a property back to a clean and presentable condition for incoming tenants. In order to quickly evaluate what level of clean was required for a given property, new bronze, silver, and gold cleaning levels were introduced – saving the OHA time and money.