Compliance

Compliance and Quality Assurance

Quality Service

The consistent delivery of a high-quality, value-for-money service is dependent on regular, accurate monitoring of service standards. Our management team carries out regular onsite Quality Assurance Inspections. Any remedial action is completed promptly and free of charge.

Our regular Quality Inspections are designed to measure all aspects of our performance including:

  • Cleaning standards
  • Equipment efficiency
  • Safety of machinery
  • COSHH compliance
  • Condition of cleaning cupboard
  • Staff uniforms and ID
  • Communications books
  • Staff attendance records
  • H&S documentation within site files

Quality Assurance Statement

ISO 9001:2015

All our procedures and systems have been fully assessed and certified with ISO9001: 2015. We have compiled a full Quality Management System, with detailed procedures to ensure a high standard of customer service, supplier analysis, performance standards, complaints procedures, corrective and preventive actions etc. Monthind Clean was first awarded ISO status in 1992, and has maintained certification since that time. Our external auditor from NQA audits our Quality Management System on a yearly basis at both our Colchester office and Gorleston office.

 

Further to this our Business Services Team will carry out independent Compliance Inspections to ensure our staff are working safely and full compliance is adhered to.

To make things easier for you, we keep our prices transparent and our consultations free. Get in touch today on 01206 215300 for your free consultation from a Monthind Clean expert.