We all go through periods where we’ve been tied into a contract with a service provider and have considered switching to someone else, as we’ve seen standards slipping and poor communication.
Sticking with a commercial cleaning company that’s not providing the high-quality service that you’re paying for could cost you more than just what you’re paying them. A business premises that isn’t cleaned and sanitised properly can lead to staff illnesses, meaning productivity and profitability will drop.
The trouble is that switching to a new service provider, like a contract cleaning company, can be a hassle if not completed properly.
We know this well from feedback from our own clients, which is why we want to make switching to a new commercial cleaning company easier for you.
At Monthind, we follow a robust mobilisation plan upon contract award to ensure that there is full continuity in service with a dedicated point of contact for your own reassurance.
Your guide to switching commercial cleaning companies
1. Audit your current situation
To make the transition to a new commercial cleaning company easier, we’d suggest you audit your current situation. You need to think about WHY standards from your current cleaning company are falling.
Some reasons might be:
- High staff turnover
- No quality assurance
- No specialist cleaning services
- No dedicated account manager to talk to
These can all be reasons why cleaning isn’t consistent, standards are falling, and there’s no improvement happening.
At Monthind, we can guarantee the same cleaning team every time, full quality assurance and a dedicated account manager. We also offer a range of additional specialist cleaning services, should you need them.
By providing us with a cleaning audit of what’s gone wrong, we can help you transition to us more easily, as we’ll know which areas really need focus.
2. The local approach
It’s a common misconception that bigger companies are often better. Whilst they look good, they can come with their own frustrations, including no localised offices or account managers, and simply not knowing the local area. Service levels can easily drop when the account manager is hundreds of miles away.
We’d recommend helping the local economy by looking for a regional company with localised offices. At Monthind, we have regional hubs in Norwich, Gorleston, Colchester and Cambridge, ensuring that your local account manager can visit you when you need them and for fast dispatch of time-sensitive services like biohazard and trauma cleaning.
3. Compliance and vetting
One of the biggest risks in switching to a new commercial cleaning company is the security and safety of your employees, customers, students or residents.
We ensure that all of our cleaning operatives have at least two references from recent employers, and will carry out DBS checks if we’re going to be working in sensitive environments.
4. The staff transition process
At Monthind, we’ll handle the TUPE process for you, ensuring that staff are transferred over seamlessly. We’ll conduct interviews and provide them with Monthind contracts, so you can focus on your business.
5. The handover
Another fear that many business owners and office managers have when hiring a new cleaning company is how much involvement they’ll need to have in the handover process.
Realistically, aside from signing the contract and giving your new cleaning company keys and access codes, your involvement should be minimal.
At Monthind, whilst we will ask you a few questions about particular areas of focus, we’re more than happy to just get on with a site audit and your first clean.
Ready to switch without the hassle?
At Monthind, we want to make transitioning to us as easy as possible. Whether you currently employ cleaners in-house, or are switching from another company, we’ll handle everything.
Get in touch with us for a free quote!