Our Q&A with Martin Steele, Facilities Manager, East Anglia Schools.
Q: What contract cleaning or facilities management challenge did you seek resolution for by employing the services of Monthind Clean?
A: We needed a reliable and professional company to clean the windows. We’ve found in the past that contractors often miss a number of windows and do not do a thorough job. Because we have the windows cleaned three times a year, we need to be confident that they have been done properly.
Q: What, in your experience, sets Monthind apart from its competitors?
A: Monthind provides a very professional service. Although it’s a large organisation, you’re never ‘just a customer’. I can’t fault the work of the window cleaners, but I guess the administrative processes set it apart for me. I don’t have to worry about scheduling the cleans, as Monthind contacts me at the beginning of the year with proposed dates for that academic year (which are always out of term-time, to ensure no children are on-site).
Q: What, if anything, do you find outstanding about the service Monthind provides you with?
A: The quality of the clean, the admin, and the attention to detail for Health and Safety. Monthind takes care of all of it and provides me with professional risk assessments, covering working at height, use of ladders etc.